Frequently Asked Questions
Everything you need to know about our magical pigments and ethical beauty.
Are your products cruelty-free and vegan?
Yes, Rituel de Fille is 100% cruelty-free and we never test on animals. While most of our products are vegan, some formulas contain ethically sourced beeswax; please check individual product pages for a full ingredient list.
How long does shipping take?
Standard domestic orders are typically processed within 2-3 business days. Once shipped, delivery usually takes 3-7 business days depending on your location. International shipping times vary by destination.
What is your return policy?
We want you to love your colors. If you are not satisfied, we accept returns of lightly used products within 30 days of purchase for a refund or store credit, minus shipping costs.
Are your ingredients natural?
We use 99% natural ingredients and formulate without parabens, phthalates, synthetic fragrances, or fillers. Every pigment is selected for its purity and intensity.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the customer.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.