Returns & Exchanges
We want you to be absolutely spellbound by your purchase; if a color isn't a perfect match, we accept returns and exchanges on lightly used products within 30 days of delivery. Please note that original shipping fees are non-refundable and a small processing fee may apply to returns.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back or exchange.
- 2.Prepare the Alchemical Goods
Carefully pack your items in their original ritual packaging to ensure they are protected during transit back to our studio.
- 3.Label and Ship
Print the prepaid shipping label provided via email, affix it to your package, and drop it off at any authorized carrier location.
- 4.Processing and Refund
Once our team inspects the returned items, we will issue a refund to your original payment method or ship out your new exchange within 5-7 business days.
